Citizen Engagement

Logotipo Participación ciudadana

In Chile, all persons have the right to participate in the policies, plans, programs, and actions of the State. To guarantee this right, the organs of the Administration must establish the formal and specific modalities of engagement that individuals and social organizations will have within the scope of their competence.

In line with Law No. 20500 on Associations and Citizen Engagement in Public Management *, the Servicio Nacional de Migraciones (SERMIG) has implemented various mechanisms for citizen engagement and has created an area responsible for the implementation of these mechanisms with a gender and intersectional perspective.

In this way, SERMIG seeks to promote active and diverse citizen engagement in decision-making and in the construction of public policies that reflect the needs and realities of the migrant and refugee population in the country.

Objectives of the Citizen Engagement area

Executing the citizen engagement mechanisms set forth in Law No. 20500 and in the Citizen Engagement Regulation of the Ministry of the Interior and Public Security.

Promoting the mainstreaming of citizen engagement in the public management developed by SERMIG with a gender and intersectional perspective.

Supporting the implementation of the Política Nacional Migratoria (National Migration Policy).

Citizen engagement mechanisms

Relevant information

The organs of the State Administration must provide the public with relevant information about their policies, plans, programs, actions and budgets, ensuring that it is timely, complete and accessible.

In SERMIG, the dissemination and promotion of information to the public, in a constant and updated manner, is done through this website and the following specific channels:

SERMIG Social Networks:

Consejo de la Sociedad Civil (COSOC)

The Civil Society Council of SERMIG is an autonomous body whose purpose is to institutionalize the analysis and discussion of civil society regarding migration in Chile, in matters within the competence of the Service, integrating into the main decisions of the authority an approach of citizen engagement, with full respect for the social and cultural diversity of migrant and refugee communities and organizations that promote their rights and duties.

Participatory Public Account

The Participatory Public Accounts are processes of exchange and participatory dialogue between the public institution and society. Through them, the public authority renders an annual account of the management carried out and citizens exercise social control and influence the public administration.

Citizen consultations

The citizen consultations seek to gather the opinions of citizens on a matter of public interest. They can be carried out through participatory dialogues (in person), virtual citizen consultations or both modalities simultaneously.

Legal framework *

* Spanish only.

Reserva tu hora de atención presencial

Para reservar, debes ingresar con tu cuenta del Portal de Trámites del SERMIG. Si no tienes una, entonces el primer paso es crearla:

Si ya validaste tu cuenta, selecciona la oficina regional que buscas:

* Recuerda que sólo puedes reservar una cita a la vez.

Sign up and schedule an appointment!

To schedule an appointment, log in with your username and password from the SERMIG’s Portal de Trámites Digitales. If you don’t have one, you can create it.

Scheduling an appointment is available in all regional offices in Chile. Remember that you can only make one reservation at a time!

¿Qué información buscas?


  • Si necesitas tu Resolución Exenta, documento oficial que acredita tu residencia temporal o definitiva, revisa cómo encontrarla y descárgala en nuestro portal. Te guiamos paso a paso.
  • Si necesitas otro tipo de información, ingresa tu solicitud en el formulario: